Fingerprinting FAQs
Click on an article below for quick solutions to the most frequently asked questions.
- Where do I find information about the upload and fingerprinting process?
- I entered an incorrect name, date of birth, or Social Security number on an upload. How can I correct this?
- Is the email address required for all individuals being uploaded?
- What if an individual does not have an email address, or what if the district prefers to handle appointment scheduling for its employees?
- When creating an upload file, is it allowable to enter special characters such as dashes in the social security and apostrophes in names?
- I am trying to upload a file, but I do not see the ‘Browse’ button on the Fingerprint File Upload screen? What should I do?
- I uploaded a file recently, and the Upload Status screen shows ‘Pre-Enrolled’ for an individual. However, neither the individual nor the district has received an email about scheduling. What should I do?
- I have not received fast passes from TEA since I started using the new upload template? When will fast passes be sent?
- How can I contact MorphoTrust/IdentoGO, the Texas Department of Public Safety fingerprinting vendor?
- How can I contact the Texas Department of Public Safety (DPS) Fingerprint Services?
- Who is required to be fingerprinted?
- What happens if the employee’s fingerprints show a criminal charge or arrest?
- Am I required to fingerprint to obtain a TEA teaching or administrator certificate?
- I am currently enrolled in an educator preparation program and have been advised to schedule an appointment for fingerprinting. What should I do?
- I am an out of state certified educator applying for a Review of Credentials? How can I start the fingerprinting process?
- I am an out of state certified educator, and am currently applying for a Texas certificate. I am not sure if I should choose Option 1 or Option 2 to be fingerprinted. What would you advise?
- Where do I go to get Fingerprinted?
- What are the fees associated with the fingerprinting process?
- I paid for fingerprinting, but I did not receive my pre-enrollment email. What should I do?
- I am unable to log on to my TEAL /ECOS account. How can I get help logging in?
- I have submitted fingerprints through MorphTrust/IdentoGO twice, and both submissions have been rejected due to poor print quality. What should I do next?
- I chose to print by card method, however, I never received my card. What do I do?
- What happens if my fingerprints show a criminal charge or arrest?
- If I have completed fingerprinting as a non-certified district employee or substitute teacher, am I required to complete fingerprinting again if I apply for an educator certification?
- Fingerprinted in another state, Do I required to be fingerprinted again?
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