CAPPS HR/Payroll

Important note: Tickets are answered in the order received. Please submit only one ticket per issue to prevent any delays in customer response time.

Browse through the Frequently Asked Questions or click Submit a Request to submit your question to TEA.

**For best results with the TEA Help Desk, please use Google Chrome or Mozilla Firefox. Be sure you are running the most up to date version of Chrome or Firefox, and it is recommended that you clear the cache.

If you experience any issues with user authentication for ticket access, please use Chrome incognito mode and try again. You can initiate this by right clicking the Chrome icon.

Users are advised not to use Microsoft Edge or Internet Explorer as the TEA Help Desk application does not support full functionality and users may experience issues.

If you need assistance with the new customer portal see the Portal Quick Start Guide

**The CPA team made a decision across all agencies who are currently on CAPPS. Anyone who has Manager Self Service in CAPPS HR/Payroll will automatically be set up for CAPPS Recruit. They did this to avoid having to set up access for CAPPS Recruit as one-offs. If the employee doesn’t have a hiring role, then he/she can ignore the email.

When logging into CAPPS for the first time, All CAPPS Agency Users MUST CLEAR their Browser Cache before signing on to CAPPS.

***Before submitting a Help Desk ticket, please review the FAQs below.***

***Please also see the Payroll/HR Deadline Calendar.***

CAPPS Password Reset/User ID Requests

FAQs - CAPPS Password Reset/User ID Requests

• ★ Choose Support Area "Computer Access/Password Support" when submitting ticket.
• Standard_Article

Employee Data

FAQs - Employee Data

• ★ Employee Data: Updating "Reports To"
• ★ Employee Data : How do I view my personal information?
• ★ Employee Data : How do I update my address?
• ★ Employee Data: How do I update my emergency contacts?
• ★ Employee Data: What do I do if I am leaving the agency?
• ★ Employee Data: How do I change my Public Access Disclosure?

Time & Labor

FAQs - Time & Labor

• ★ Printing from Self Service Using Chrome - Time Sheets and Pay Statements
• ★ T&L – CAPPS isn’t working
• ★ T&L – Email notifications for managers in CAPPS
• ★ T&L – State Effective Service Date is wrong in CAPPS
• ★ T&L - Updating"Reports To"
• ★ T&L - How Do I Correct My Work Schedule?

Payroll

FAQs - Payroll

• ★ Printing Documents and Pay Statements In Chrome
• ★ Payroll - How do I change my direct deposit account?
• Printing Pay Statements
• Standard_Article

Performance Management

FAQs - Performance Management

• ★ CAPPS PM for Employees
• ★ CAPPS PM for Managers