TEAL Access
Important note: Tickets are answered in the order received. Please submit only one ticket per issue to prevent any delays in customer response time.
Browse through the Frequently Asked Questions or click Submit a Request to submit your question to TEA.
Please allow up to two business days (8am - 5pm, Monday - Friday) to receive a response.
TEAL Access
- ★ How do I approve TEAL access requests?
- Find Your Unique ID on Your TEAL Profile (Educators)
- How Do I Print A Copy Of My Certification?
- TEA Help Desk Agent Guide
- TEA Help Desk Training Videos and Quick Reference for Staff
- TEA Help Desk Training Videos and Quick Reference for TEA Customers
FAQs - TEAL Access
Application List
For help with the following applications, please click a link below:
| eGrants | TSDS |
For help with any other applications, please choose Submit a Request above:
| Accountability | ER | NCLB Report | TREx |
| AUDIT | EMAT/EVI | PEIMS-Edit+, PID, PET and SAF | Twenty-first (21st) CCLC |
| Charter FIRST | FIRST - School FIRST | PFAI | Waivers |
| CSTS | FSP | RFT | |
| CIS | GED | SPEARS | |
| CTER | GFFC | State Performance (SPP) Plans | |
| ECOS for Educators | HCF | Texas Education Directory - AskTED | |
| ECOS for Entities | ISAM |
- PC/printer/software support
- VOIP/Phone Support
- Audio/visual set-up
- Email/MS Office
- Desktop software installation
- Network/wireless
- Infrastructure/other
- Security concerns
- SAS support
- IT Tools (IT use only)
- CAR requests
- SDAR requests
- Other requests
- Name change
- SSN issues
- Resignations/Retirements
- Direct reports
- Assigned work schedules
- Direct reports
- Time exceptions
- Benefits
- FMLA issues
- 401, 403 & 457 deductions
- Employee Training Video
- Manager Training Video
- Planning
- Performance Tracking
- Strategy
- Advertisements
- Colors and Brand Standards
- Newsletter Template
- Illustrations
- Photo Request
- Accessibility Help
- Analytics and Tracking
- Create a new webpage
- Mock-up or wire frame
- New logo or brand identity
- External Facing website
- Create social media account
- Share your content on TEA’s social media platforms
- Database Administration
- Database Modeling
- Qualtrics
- TEAMS
- Zoom
- Account Setup/Change
- General Questions
- SDAR - Server and Database Access Request
- TRC - Technical Review Committee
- ITS Change Management